Despatch & Delivery

We hope that you enjoy browsing our store and find the following information helpful when making a purchase.

 

Postage Cost

Standard delivery

  • UK Mainland - FREE delivery
  • Northern Ireland £3.99

International Customers

We do not currently post outside the UK.

Despatch Time

We aim to despatch all items within 2 business days Monday to Friday (excluding public holidays).

Delivery

Estimated delivery in 3 to 5 working days.  Please note items take longer to arrive over Bank Holiday's and during busy holiday periods of the year.

Whilst we do our best to dispatch all orders in a timely manner, our estimated delivery times are guidelines only based on guidance from our carriers and we cannot guarantee deliveries will arrive by a certain date due to factors outside of our control such as local driver shortages, adverse weather conditions or carrier capacity issues.

Packaging

Items will be boxed with protective packaging.

Carriers
We use Evri to deliver the majority of our parcels to mainland addresses.  We use Royal Mail for Highland, Island and faraway addresses. On occasion we may use other carriers if we deem it appropriate. A tracking number is provided for all orders.

Customer Delivery and Contact Details
We kindly ask for comprehensive details when placing your order, including a telephone number and email address so that we can contact you should there be any issues while preparing you order. These details are provided to our carriers to enable tracking and delivery information to be sent to you.

Please check the delivery details that are provided on the order carefully as incorrect details may lead to delay or lose of the parcel. Neither we nor our carriers are able to accept responsibility for lost items if incorrect details are provided.

If you have any questions about your order please email us at thetoyteam@bigbrandtoys.co.uk

To Homepage