Refunds & Returns Policy

Standard Returns

Here at Big Brand Toys we hope you are delighted with your purchase however we understand that from time to time items may need to be returned due to a change of mind. 

We offer a 30-day return policy for our customers which means you have 30 days from receipt to request a return.

Please note your item must be in the same condition that you received it, unopened/unused, with tags if appropriate, and in its original undamaged packaging and in a re-saleable condition.

Please contact us at with your name, order number, reason for the return and confirming the item's condition. So that we can process your return as quickly as possible we will send through a returns reference and provide instructions for the return and where to send your package.

We gratefully request that customers read the return instructions that we provide carefully as unfortunately if the item is not received in a re-saleable condition we reserve the right to refuse redress.

You can always contact us for any return question at

Damages and issues
Please inspect your order upon receipt and contact us straight away if the item is faulty (i.e. does not function as it should), damaged or if you receive the wrong item, so that we can investigate the issue and offer a resolution.

Please note minor imperfections with the actual items themselves, including but not limited to, minor marks or paint application flaws made during the manufacturing and packaging process do occur. Although these may not be immediately visible they do not constitute a fault

We will aim to evaluate any faults via email however we reserve the right to request an item be returned to us for testing before offering a resolution.

Thank you

Big Brand Toys


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